Return Period

Standard Returns: If you think that any products that we supplied are defective, you can return curtains within 30 days (business days) from the date of purchase,then please contact us at email support@rybhome.com to issue return request.

• Please include the order number,some explanations of the problem and picture of the product in question in the email.
• Once your return request is reviewed, we will send you a return authorization email with detailed instructions and a return address.
• Please do not send items back before receiving this authorization.

Custom Curtains and Rugs: Curtains and rugs customised to specific customer requirements are non-returnable unless the order is defective or erroneous and does not match the original order details. Please refer to our Custom Curtain and Rugs Agreement for more details.

Return Costs

• Return Shipping Costs
  The cost of returning the item is the buyer's responsibility. For your protection, we suggest using a shipping service with tracking.
  
• Original Shipping Costs
  If the return is due to a defect, error, or issue on our part, we will refund the original shipping charges along with the cost of the returned item.

Returns in different situations

• Wrong size
  Make sure to use a metal tape measure to prevent measurement errors. Non-metallic tape measures can be stretched, so they should not be used to measure curtains and Rugs.
  In the rare event that you receive a curtainand Rugs that is not the correct size, we will exchange it for another size or return it if you wish.
  Tolerance dimensions within +/- 1 inch are considered industry acceptable.
• Wrong color
  The color may differ from the picture due to changes in your display, lighting, and batch color. Please be aware of this and be cautious when purchasing, we do not accept returns with small differences in color.
  There will be slight variations in color due to different batches of fabrics (reasonable color differences are allowed between the catalogue and the finished curtains), and the addition of lining will also result in color variations.
• Incorrect Orders
  If you receive the wrong item or there are missing parts, please notify us within 7 days (business days) of receipt. We will cover return shipping costs and promptly send the correct item or missing parts. However, if you have ordered the item incorrectly, we will not return it.
• Defective Items
  If the curtains and Rugs are defective or damaged upon arrival, please contact us within 7 days (business days) of receipt. We will provide a prepaid return label and arrange for a replacement or full refund at no additional cost.
• Package Lost
  If your package is lost in transit, we will do our best to find it for you. However, if the package cannot be found, we will reschedule it to be sent to you, in which case we will not accept refunds.

Exchange

If you wish to exchange your curtains and Rugs for a different size, color, or style,please initiate a return as described above and place a new order for the desired item. Exchanges are subject to product availability.

Contact Information

Customer Service

• Email: support@rybhome.com
• Customer Service Phone: +86 13306855529
• Office Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)

Additional Information

• Shipping Time for Returns
  Please allow up to 10 business days for us to receive and process your return once it has been shipped.
• International Returns
  For international orders, please contact us for specific return instructions and requirements.

We are committed to ensuring your satisfaction with our products.
If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer service team.
Thank you for shopping with us!